We are looking for a Product Implementation Consultant who is a highly analytical individual with outstanding communications skills, has change management skills, a deep passion for Client service
and Technology, and is focused on supporting products. CredAble is India’s largest working capital tech platform enabling more than $3 Billion working capital annually. As an umbrella platform for all
working capital solutions, CredAble caters to the working capital requirements of India Inc which
includes large, mid, emerging corporates, MSMEs, and financial institutions. CredAble’s platform hosts
over 75 corporate customers, over 1,50,000 small business borrowers, and over 30 large financial
institutions and banks. By leveraging the technology built in-house, expertise in big data analytics, trade
finance, and partnerships with capital providers, CredAble leads the working capital space while
witnessing over 500% year-on-year growth.
Experience
3 – 6 Years
Location
Mumbai
Employment Type
Full-Time
About CredAble
CredAble is a technology-powered supply chain funding solutions company and NBFC. CredAble leverages its trade finance expertise, technology platform and access to 3rd party capital to arrange funding programs for enterprise supply chains. Programs are anchored around enterprise clients and provide funding linked to transactions with suppliers (payables) and distributors (receivables). Investors in CredAble include Alpha Capital, an India focused investment manager investing in consumer focused and/or disruptive technology-enabled businesses.
Overview of the Function
The product team ensures market scanning, product implementation, requirement gathering and feature definition for that product.
Best things about the job:
- Working in a highly entrepreneurial setup with a visionary team passionate to help scale new heights of business success.
- Exposure to exploring limitless possibilities and ideas no matter how impossible they may seem today.
- CredAble thrives on transparency and a culture to nurture growth.
- Being part of CredAble enables you to push beyond the ordinary.
Your Role at CredAble:
- End-to-End ownership on product implementation.
- Manage project scope and schedule to baselines established by clients. Provide quality service that exceeds client and company expectations. Communicate effectively with both internal and external stakeholders.
- Analyse customers’ needs and suggest upgrades or additional features to product development team.
- Identify solutions to reduce support costs.
- Resolve client problems related to services or the software product to pre-determined SLA’s.
- Train clients on product features and additional services related to CredAble products.
- Educate clients on CredAble Best Practices and tools to grow program impact.
- Attend on-site client meetings when necessary.
- Contribute to internal PMO resources and lessons learned.
- Training and assimilation of clients/vendors to use products effectively.
- Proactively reaching out to partners to have a better understanding on the problems they face operationally.
- Manage vendor onboarding and engagement on different products.
- Manage product administrative role for internal products.
- Maintaining and publishing relevant MIS and reports to stakeholders.
- Handle Vendor payments queries and Ground operations, interacting with internal finance teams and external Banks & Financial Institutions to process payments.
- Coordinate and manage ground operations along with team members.
Preferred Skills:
- Exposure or inclination in either Product Management, Product Operations, Technical Account Management or Product Development roles.
- Current knowledge of SAP/ERP systems, deployment, and integration.
- Understanding of the technology market and new technologies in the Web and Mobile tech stack.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills. Process orientation.
- An understanding of and passion for Fintech.
- Data analysis background, good articulation ability.
- MS office suite, SQL is a must.
The perks of working at CredAble:
We’ve got benefits that go beyond just free food! We are a digital-first company that believes in embracing the future of work and investing in our people.
- Paid time off.
- Parental leave with childcare monetary benefits.
- Unlimited food on the house.
- Comprehensive health insurance packages.
- Generous rewards.
- Learning never stops at CredAble.