The Product Implementation Manager is a highly analytical individual with outstanding communications skills, has change management skills, a deep passion for Client service and Technology, and is focused on supporting products in the CredAble Product Suite. One who is passionate about conceptualizing and implementing products for enterprise clients and vendors in Working Capital & Supply chain finance paradigm. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and roll-out products that deliver the company vision and strategy. Be the Product subject matter expert (SME) to CredAble during deployment and utilization, and act as a champion of the field and clients in the product features definition and defects prioritization working with Product Management and Development.
Experience
4-8 Years
Location
Mumbai (Corporate Office)
Employment Type
Full Time
About CredAble
CredAble is a technology-powered supply chain funding solutions company and NBFC. CredAble leverages its trade finance expertise, technology platform and access to 3rd party capital to arrange funding programs for enterprise supply chains. Programs are anchored around enterprise clients and provide funding linked to transactions with suppliers (payables) and distributors (receivables). Investors in CredAble include Alpha Capital, an India focused investment manager investing in consumer focused and/or disruptive technology-enabled businesses.
Overview of the Function
The product team ensures market scanning, product implementation, requirement gathering and feature definition for that product.
Reporting to
This position will report to VP – Product Implementation to enable her/him in implementing and managing products at client’s location.
Best things about the job
- Working in a highly entrepreneurial setup with a visionary team passionate to help scale new heights of business success.
- Exposure to exploring limitless possibilities and ideas no matter how impossible they may seem today.
- CredAble thrives on transparency and a culture to nurture growth.
- Being part of CredAble enables you to push beyond the ordinary.
Your Role at CredAble
- End-to-End ownership on product management.
- Manage project scope and schedule to baselines established by clients. Provide quality service that exceeds client and company expectations. Communicate effectively with both internal and external stakeholders
- Analyse customers’ needs and suggest upgrades or additional features to product development team
- Identify solutions to reduce support costs
- Resolve client problems related to services or the software product to pre-determined SLA’s.
- Train clients on product features and additional services related to CredAble products
- Educate clients on CredAble Best Practices and tools to grow program impact
- Attend on-site client meetings when necessary
- Contribute to internal PMO resources and lessons learned
- Training and assimilation of clients/vendors to use products effectively.
- Proactively reaching out to partners to have a better understanding on the problems they face operationally
- Manage vendor onboarding and engagement on different products
- Manage product administrative role for internal products
- Maintaining and publishing relevant MIS and reports to stakeholders
- Handle Vendor payments queries and Ground operations, interacting with internal finance teams and external Banks & Financial Institutions to process payments
- Coordinate and manage ground operations along with team members
Preferred Skills
- Exposure or inclination in either Product Management, Product Operations, Technical Account Management or Product Development roles.
- Understanding of the technology market and new technologies in the Web and Mobile tech stack.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills. Process orientation.
- An understanding of and passion for Fintech.
- Data analysis background, good articulation ability.
- MS office suite, SQL is a must.
What will you bring to CredAble?
- Experience in Fintech or Product based company is a must.
- Excellent analytical skills: ability to collect and analyse information, problem-solve and make decisions.
- Strong interpersonal skills.
- Proven track record of managing all aspects of a successful product throughout its lifecycle.
- Fluent in giving presentations to top level management.
- Good technical exposure with understanding and/or hands-on experience in software development and web technologies.
- Skilled at working effectively with cross functional teams in a matrix organization
- Structured and ability to think on his/her feet.
Education
Bachelor’s Degree in Engineering college and Technology education background preferred.
The perks of working at CredAble:
We’ve got benefits that go beyond just free food! We are a digital-first company that believes in embracing the future of work and investing in our people.
Enjoy a flexible, hybrid working model
We champion the hybrid way of work. While we work from the office from Monday to Thursday — on Fridays, you can work from wherever works best for you. You can even choose to work from anywhere in the world for a stretch of 15 days in a year!
Unlimited sick leave
Paid time off
Every once in a while, we want you to be able to take a break — rest, recharge and unwind in the company of your loved ones. This is why we have a month long sabbatical for newly married employees and for those who complete 3 years with the organization.
Parental leave with childcare monetary benefits
We get that parenthood is a big change—bigger than many anticipate. We want our people to take the time off and enjoy this new phase with their little ones. While new mothers are given 6 months of paid leave plus the option to work from home for 6 months, new fathers can take 2 months of work from home too! For new mothers returning to work, a baby care allowance of Rs. 2.5 Lakh is provided.
Unlimited food on the house
From all-day snacks, gourmet evening refreshments, team lunches & dinners to monthly food allowances, we’re making sure you never go hungry! Our Open Bar, Food and Game nights every quarter are quite a hit with the team. You can even invite your friends and family over for evening refreshments once a month!
Comprehensive health insurance packages
Your physical and mental health is highly important to us. Which is why we have made employee health and workplace well-being our top priority. We’ve also got you covered with group health, parental and accidental insurance.
Generous rewards
We celebrate our people with rewards, recognition and more! On achieving the company targets, you will be taken on a fun offsite. Outstanding contributors will be invited to the yearly offsite with the senior management and will also be given financial incentives for their performance. We’ve even got free merchandise and peer-cash bonuses for you!
Learning never stops at CredAble
We’re here to help you grow, both professionally and personally. Get 50% of your learning course fee reimbursed. Got a passion? We’re here for it! We will give you a reimbursement of up to Rs. 10,000 for any course that you pick up for your personal goals.